Canava Velonia Returns Policy

If, for any reason, you receive something that is not what you requested, we are committed to correcting it immediately at no charge.

Right of return

You have the right to return the products you ordered and received within 14 days. The products must be in the same condition as the one you received them along with their accompanying documents (receipt, invoice, etc.). Returns for cases of difference of the photo, damage to the packaging of the bottle or its box as this occurs during shipments and does not affect the product itself are accepted minus the transport costs (shipping and return). In the case of a defective product you must inform us within 7 days of receipt of the product in order for it to be returned free of charge to the customer. Products that have been opened cannot be returned.

Cancellation of order

At Canava Velonia we accept the cancellation of an order at no charge to the customer if the order is cancelled before it is dispatched. In case of cancellation after it has been shipped and before its delivery, the customer is only charged with the transport costs (shipping and return) in full.